About Us
What currency are the prices I see on the site?
All prices are in AUD
How do I get my first purchase coupon?
You will receive a welcome email with the first purchase coupon inserted after you logged in on our website.
Where it ship to?
All items are shipped to Australia
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund
How do I make changes to my order?
Please contact our customer service within 24 hours via Live Chat or petvibezau@gmail.com for assistance. We will be able to change the order if the parcel has not been shipped out
What are PetVibeZ's delivery fees?
- Pick up free for all Stocked Products
- For orders under $89, we charge a $7.00 flat shipping fee
- For orders over $89, we provide free shipping
Delivery
How long does shipping take?
- Item in stock ships within 48 hours. Orders will take between 3 - 5 business days to arrive in most metro areas of major cities. Other areas like remote areas depend on your destination and shipping method.
- Parcels sent to Western Australia may take an additional two weeks to be delivered.
- Pre-order items are shipped directly from Chinese warehouse within 8 to 12 business days of you placing the order using DHL eCommerce, USPS, or ePacket depending on your location and the fastest available service.
- Please continue to follow our website and public account
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at petvibezau@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee only if the product is defective or damaged. We will give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed with tags, and in its original packaging. You' ll also need the receipt or proof of purchase. (Only if the product is if item is defective, damaged or if you received the wrong item.) Our shop only sells brand new products. Please measure the sizes carefully before purchase. Thanks for your support and understanding. Please Include all a name and order numbers on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Will you be adding more products?
We are focused on sourcing the best quality and stylish pet products for our customers. We are constantly researching and adding new products to our store. This is our main mission and goal so we strive for excellence in satisfying our customers with a great experience and a unique selection of products.
I have a question that wasn't answered, can you please help?
Please send us an email at petvibezau@gmail.com or via Live Chat and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.